About Us

http://www.dreamstime.com/royalty-free-stock-image-business-woman-writing-people-management-image38178596At Customer Service Advantage, Inc., our mission is to work with public sector organizations at the city, county, state and federal levels to help them create a culture of service excellence through our unique Proven Pathways approach to delivering great service in government.

CSA, Inc., a woman-owned small business in the State of California, has over 25 years of experience specializing in both call centers and in-person service quality, and we focus on maximizing customers’ experience. Whether providing a single training session or developing a large scale improvement project, CSA, Inc. functions as the customer experience manager for those needing expert assistance.

Our methodologies are based on the Six Essential Elements  for creating a culture of service, which serve as the blueprint for establishing a customer-focused culture and ensuring that our clients make great impressions on every customer, every day.

The CSA, Inc., team consists of experienced, enthusiastic professionals who look forward to developing long-term relationships and being a part of our clients’ teams. For more information about working with CSA, Inc., please contact us at info@theCSAedge.com or call 760.690.6025