Blog

June 22, 2012

Make a Great Impression – Even when you are not at work!

Posted by Wendi Pomerance Brick on June 22, 2012 at 12:00pm   Summer months bring with them the start of vacation season, which means lots of people […]
April 13, 2012

A One Million Dollar Value (just kidding): 20 Minute Module _FREE for you!

Posted by Wendi Pomerance Brick on April 13, 2012 at 3:24pm   I’ve been busily working away creating training plans for lots of government clients. Government […]
April 1, 2012

Spring 2012 Issue of “The CSA Edge”

Essential Element 1 – Setting Service Expectations (Spring 2012)
March 12, 2012

Tips for Effective Coaching

Posted by Wendi Pomerance Brick on March 12, 2012 at 10:02pm   Ever wonder what the right way is to offer a praise statement, or wish […]
January 1, 2012

Winter 2012 Issue of “The CSA Edge”

Effective Coaching (Winter 2012)
November 1, 2011

November/December 2011 Issue of “The CSA Edge”

Seasons Greetings and Leadership in 2012 (November/December 2011)
October 19, 2011

Are you making a great impression with your emails?

Posted by Wendi Pomerance Brick on October 19, 2011 at 4:53pm   Are you making a great impression with emails? Emails are one of the top […]
October 6, 2011

How does external communication through customer service improve the reputation of the organization?

Posted by Wendi Pomerance Brick on October 6, 2011 at 11:42am   What is a reputation? It’s basically a preconceived expectation of behaviors based on previous […]
October 6, 2011

How do internal communications affect the ability of an organization to provide good service?

Posted by Wendi Pomerance Brick on October 6, 2011 at 11:39am   Picture great service as a three-legged bar stool. Your customer is sitting on top. […]
September 14, 2011

Getting the Discussion Going

Posted by Wendi Pomerance Brick on September 14, 2011 at 12:31pm   Just responded to a great post from the Citizen Engagement Group. What has worked […]
September 1, 2011

September/October 2011 Issue of “The CSA Edge”

Celebrate National Customer Service Week!  Oct. 3-7th (September/October 2011)
July 24, 2011

Make a big difference with a little work – Set Service Expectations

Posted by Wendi Pomerance Brick on July 24, 2011 at 10:30am   Excellent service is important to all of us. It measures our success as professionals. […]