Blog

January 1, 2011

January/February 2011 Issue of “The CSA Edge”

The Benefits of an Empowered Team (January/February 2011)
December 2, 2010

Help your Team help your Customers. Service is more stressful during the Holidays!

Posted by Wendi Pomerance Brick on December 2, 2010 at 12:37pm   The holiday season is upon us! For some of us, this is a happy […]
December 1, 2010

December 2010 Issue of “The CSA Edge”

Customer Service During the Holidays: Help Your Team Help Their Customers (December 2010)
November 1, 2010

November 2010 Issue of “The CSA Edge”

Working Successfully with Emotional People or People in Difficult Situations (November 2010)
October 1, 2010

October 2010 Issue of “The CSA Edge”

Focus on Internal Customers (October 2010)
September 6, 2010

Setting Service Expectations

Posted by Wendi Pomerance Brick on September 6, 2010 at 9:40am   Check out this article in the San Diego Business Journal. http://www.sdbj.com/news/2010/aug/30/communication-key-avoiding-legal-conflict-workplac/ This is exactly […]
September 1, 2010

September 2010 Issue of “The CSA Edge”

How to Make Your Training Efforts More Effective (September 2010)
August 15, 2010

CS Training in Government Organizations

Posted by Wendi Pomerance Brick on August 15, 2010 at 2:21pm   I’m a subscriber to BidSync, which is a service for people who want to […]
August 1, 2010

August 2010 Issue of “The CSA Edge”

Use Performance Measures to Monitor Your Progress (August 2010)
July 9, 2010

July 2010 Issue of “The CSA Edge”

Survey your customers! (July 2010)
June 1, 2010

June 2010 Issue of “The CSA Edge”

Great Customer Service – What’s in it for ME? (June 2010)
May 1, 2010

May 2010 Issue of “The CSA Edge”

Anniversary Issue, Summary of Topics (May 2010)