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January 26, 2017

A Recent Client Success Story…

Multi-Year Partnership/Collaboration with a Large Southern California County Department Customer Service Advantage, Inc. is helping public sector agencies of all sizes transform themselves into champions of […]
October 24, 2016

Getting to Know Us… Diana Levings

Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
September 16, 2016

Great Customer Service in Public Sector Agencies? Setting Standards & Expectations is Job One

To deliver great customer service in government, agencies must understand the critical success factors — and Number One is to set standards and expectations for their […]
July 19, 2016

Getting to Know Us… Shelly Villalobos

Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
June 14, 2016

Wendi Brick is Making News in Geneva!

Wendi Brick is making news in Geneva, Switzerland! During the week of June 12-18, Wendi is proud to be participating in the ISO’s “Global Services: ISO […]
April 21, 2016

Getting to Know Us… Timothy Pagano

Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties with the our clients’ […]
February 2, 2016

Getting to Know Us… Ariel De La Fuente

Relationships matter! When CSA, Inc. team members work with clients to deliver great programs and results, we strive to establish meaningful ties within the project teams. […]
July 22, 2015

Getting to Know Us… Etta AuYeung

Relationships matter. When CSA team members work with clients to deliver great programs and results, we strive to establish meaningful ties within the project teams. In […]
March 15, 2015

Don’t Let the “Bureaucracy” Stand in the Way of Great Customer Service!

Posted by Ray Esonis, March 14, 2015. In preparation for delivering a series of Customer Service Skills Workshops for a city in Southern California, CSA, Inc.’s […]
February 27, 2015

Essential Element #5: Celebrate Success With Employee Recognition Programs

Rewarding and celebrating successes among your service staff is a critical element of ensuring a continued high level of customer satisfaction. Recognizing those people who do […]