CSA, Inc. is committed to continuously improving its program offerings to ensure that we meet the needs of public sector agencies large and small. Here are several new programs we’re launching this year:
Train the Trainer: Customer Service Skills for All Public Sector Employees
CSA, Inc. has always come to its clients to teach its flagship Customer Service Skills class. Now – for larger organizations – CSA, Inc. certifies your trainers to teach this Customer Service Skills Workshop and offers per-seat licensing of proprietary workshop materials.
Bridge the training gap for new supervisors with our off-the-shelf Supervisor’s Academy. Available as a complete week-long curriculum or as individual modules, the Supervisor’s Academy helps first-line supervisors acquire the the leadership, communication, conflict management, coaching, teamwork, and problem-solving skills they need to be successful. This comprehensive program includes facilitator guides, PowerPoint presentations, student handouts and course assessments. It also comes with a half-day orientation to instruct your in-house trainers on how to go through the materials, how they’re organized and how best to use them. The Supervisors Academy is licensed on a per seat basis, and individual modules are also available.
Multi-Media Workbook – Self Guided Study for “The Science of Service”
This innovative workbook provides a cost-effective, “sticky” way to embed service principles in every employee’s mindset. Sold in combination with the book The Science of Service: Six Essential Elements for Creating a Culture of Service in the Public Sector.
eLearning Option: Customer Service Skills for All Public Sector Employees
Wanna plan a game? Make learning fun and easy with our new interactive, online scenario-based eLearning module. Perfect as a refresher or quick reminder if teams haven’t had customer service training recently. (Available Summer 2017)